About iCentera

Founded in 2003, iCentera has modeled the icSuite product line after the business processes and real case scenarios of marketing, sales, and service organizations. Over the past 15 years the concepts behind the icSuite have evolved based on field input from sales, marketing, and service professionals.

This experience led the founders of iCentera to conclude that today companies have reached a new era in marketing, selling, and client support. The internet plays a key role in business to business communication. Fewer resources, information overload, and constantly evolving products and markets have made it necessary for entire organizations to leverage the internet to communicate more effectively both externally and internally. To drive communication 24/7, businesses need to effectively communicate with any audience, any time, anywhere.

To drive effective communication in today’s fast moving business environment, on-demand solutions have become a necessity as companies can no longer wait months or years to provide the required infrastructure to enable marketing, sales and support. Because iCentera hosts the icSuite and makes it available through Software as a Service (SaaS), our customers have immediate access to the icSuite with value provided to their business in the first week of operation.

The iCentera solution places the ability to create unique website portals in the hands of marketing, sales, and service people who own the relationships and have the requirement to communicate with specific individuals and groups. This ability replaces the need to build custom intranet or extranet website portals. iCentera’s Portals for Mortals® approach provides users without technical expertise the ability to create — with no involvement from the IT department — private website portals within minutes.

In terms of the product, by integrating content management, portal creation, weblogs, and real-time analytics, the icSuite empowers companies to communicate with virtually any audience. The iCentera SaaS architecture means the icSuite is available in 24 hours and requires no development or hardware investment. On delivery, the icSuite is branded to match the customer’s website and provides the ability to brand each icPortal for a specific marketing campaign, event, or other purpose.

The icSuite changes the way companies present information to clients, providing unique customer communications that are effective, measurable, quickly developed and cost effective. iCentera customers use icSuite portals to launch new products, drive marketing campaigns, deliver client proposals, sell to and service clients, and enable both direct sales and channel sales.

Imagine bringing the expertise of your entire organization to every client communication. Now imagine bringing this knowledge and capability together and delivering it globally, to everyone who needs it, including sales, partners and customers, in 24 hours. Visit our customer gallery to learn how others benefit from the use of the iCentera icSuite solution.