Now that we’re more than a decade into the widespread use of email, the platform may not be in crisis so much as awash in mid-life ennui, suffering from middle-age spread and lacking the motivation to fix itself. The real answer may lie in learning to go with, rather than curtail, the flow.
"We use email as a way to announce changes on a portal so we lessen the importance of using email for everything," says iCentera CEO Craig Nelson. Taking mission-critical tasks out of the email loop "replaced round-robin emails" says Kristi Thiele, solutions engineer at Permeo. |
