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iCentera News

Ebix Benefits from Six Years of 99.996% Percent Uptime for Mission-Critical Communication on iCentera’s Sales Enablement Platform

Newest SaaS Release Powers 1-to-1 Online Library for Crystal Clear Communication with Banks, Insurance Companies, and Broker/Dealers

MINNEAPOLIS, MN. — March 29, 2011 — iCentera, the sales enablement company, today announced that Ebix, Inc. (NASDAQ: EBIX), a leading international supplier of on-demand software and e-commerce services to the insurance industry and FORTUNE Magazine's third fastest growing company for 2010, has upgraded to the 8.0 release of iCentera for Customer Communication™ to help achieve unmatched capabilities in the areas of communication, collaboration, and document management. The upgrade also marks the sixth consecutive year of 99.996% percent uptime for Ebix on the iCentera platform, which provides mission-critical communication and collaboration between Ebix and some of the world's largest insurance and financial services companies.

Ebix provides end-to-end solutions ranging from infrastructure exchanges, carrier systems, agency systems and Business Process Outsourcing (BPO) services to custom software development for all entities involved in the insurance industry. Because of the highly complex and mission-critical nature of their customer solutions, Ebix generates myriad documents for customers, including technical specifications, requirements documents, training guides, and manuals, many of which require version control, content management, and real-time communication with customers. Today, Ebix relies on well over 100 customer-branded 1-to-1 iCentera portals to ensure accurate document management and timely communication and messaging between account teams and customers.

"Our customers are some of the largest firms in the world, and they rely on Ebix as the engine behind their e-commerce and online transaction processing, and to drive their real-time communication with their customers," said Val Troffer, Vice President of Products and Service for Ebix, Inc. "We, in turn, rely on the iCentera sales enablement platform for real-time messaging, content management, and knowledge transfer from our account team and technical staff to our customers. Clear, concise and reliable communication is important to every business, but it is mission-critical for success at Ebix, and the rock solid reliability of the iCentera platform over the last six years has been instrumental in helping us achieve our tremendous growth."

"Successful companies today recognize that building better relationship with customers, efficiently and in real-time, requires new tools and methods that reduce the dependency on email and phone communications," said iCentera CEO Craig Nelson. "Communication portals are a proven method for driving efficient and effective collaboration across the customer account team and delivering a better customer experience, while creating cross-selling and up-selling opportunities. Ebix has become one of the world's fastest growing companies by embracing that philosophy, and all of us at iCentera are proud of our role in helping their organization achieve such impressive success."