icIntelligence Center
The icIntelligence Center is a uniquely customizable solution that helps you to market, sell, and communicate targeted messaging for products and services to your clients. With the icIntelligence Center:
- Marketing organizations are able to deliver and promote content globally—in a way that is more effective than an intranet or extranet—by ensuring a consistent message.
- Sales teams and partner channels can rapidly educate themselves on new products and services, package any type of content including best practices, presentations and the latest collateral, and sell through the solution by quickly creating portals for customers and partners.
- Service teams are able to communicate with customers and facilitate two-way communications to ensure success, improve customer satisfaction and drive add-on business.
- Reporting becomes effortless and improvements are continuous. The icIntelligence Center creates a feedback loop, enabling automated ranking, user document rating, and instant comment delivery to document authors, so that everyone in a sales enablement role understands what is and isn't working in the field.
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The icIntelligence Center allows user accounts to be created with different permissions depending on the role of a user. Permissions include:
- icPublisher – To automate content management, publishing, grooming and content archiving.
- icAdministrator – To adapt the icIntelligence Center to your organization’s products, market and collateral.
- icAnalytics – To access real-time management reporting on the icIntelligence Center and content usage.
